Privacy Policy

1.1. Account Information: When you register, we collect your name, email, contact number, password, address, and profile details (e.g. photo, business info for sellers).

1.2. Transaction Details: Purchase and sale records, payment information (e.g. bank details or e-wallet accounts), order history, reviews, and refund requests.

1.3. Device & Usage Data: IP address, device ID, browser type, operating system, access times, referring URLs, usage statistics, and clickstream data.

1.4. Cookies & Tracking: NOVA uses cookies and similar technologies to provide features, remember your preferences, and collect analytics data.

1.5. Communications: Copies of support chats, customer service calls, emails, and social media interactions with NOVA.

1.6. Third-Party Integrations: If you log in or interact through social logins (e.g., Google), we may receive personal information as allowed per that service’s policy.

2.1. Service Delivery: To provide, operate, and improve the NOVA marketplace, process transactions, arrange shipping, and deliver customer support.

2.2. Personalization: To remember preferences, recommend products, show targeted content/ads, and customize your experience.

2.3. Security & Compliance: To detect fraud, enforce policies, resolve disputes, and comply with legal requirements.

2.4. Research & Analytics: To analyze platform use, diagnose technical issues, and develop new features for a better user experience.

2.5. Marketing: With your consent, we may send email offers, surveys, push notifications, or SMS. You may opt-out at any time.

3.1. With Buyers & Sellers: To facilitate transactions, sellers see buyer shipping/contact info; buyers see relevant seller details.

3.2. Service Providers: With trusted vendors (e.g., payment processors, logistics partners, analytics providers) under confidentiality agreements, only for service delivery and improvement.

3.3. Legal Disclosure: When required by law, court order, or to enforce our Terms and protect NOVA, users, or the public.

3.4. Business Transfers: In the event of a merger, acquisition, or asset sale, user information may be transferred and subject to this policy.

NOVA uses cookies, pixel tags, and analytics tools to:

• Remember your login status and preferences
• Measure site traffic and engagement
• Target content, features, and ads

You may configure your browser to block cookies, but this may affect site functionality.

We use physical, electronic, and procedural safeguards to protect your data against loss, misuse, or unauthorized access. Only authorized NOVA employees and contractors with a “need to know” may access your personal information.

While we strive to protect your data, no system is 100% secure. Please use strong, unique passwords and do not share your credentials with others.

• Access & Update: You may view and correct your personal data via your account dashboard.
• Delete Account: You may request account deletion by contacting support@novaecommerce.com.
• Opt-out of Marketing: Use “unsubscribe” links in emails or update notification preferences in your profile.
• Withdraw Consent: If you withdraw consent for critical uses (e.g., transaction processing), we may be unable to provide services.

NOVA is not intended for children under 18 without parental consent. Verified parental/guardian consent is required for minors to use the platform.

We retain personal information only as long as necessary for processing, legal compliance, security, dispute resolution, and legitimate business interests.

As a Philippine-based service, all data is primarily stored within the Philippines. If information is transferred internationally, we employ safeguards compliant with data privacy regulations.

We may update this Privacy Policy from time to time. Changes will be posted on this page with the effective date. Continued use of NOVA constitutes acceptance.