Frequently Asked Questions
Find answers to common questions about shopping, selling, accounts, and sustainability on NOVA.
General Questions
What is NOVA Ecommerce Platform?
NOVA is the Philippines’ first tech and gadget marketplace built around sustainability. We connect buyers and sellers through a curated catalog, eco-labeling, and a trusted, transparent buying experience.
Is NOVA available nationwide?
Yes, NOVA delivers anywhere in the Philippines. Shipping options and fees may vary by seller and location.
How do I contact NOVA support?
Email us at support@novaecommerce.com, use the Help Center, or access live chat from your dashboard.
Buying & Orders
How do I place an order?
Simply add items to your cart, complete the secure checkout process, and receive order updates by email or SMS.
What payment methods are accepted?
NOVA accepts credit/debit cards, GCash, Maya, direct bank transfer, and cash-on-delivery (COD) where available.
How do returns and refunds work?
Eligible returns or refunds can be requested using our Return Center within 7 days of delivery, subject to our Return Policy. Refunds are credited once items are received and validated.
Selling on NOVA
How do I register as a seller?
Sign up at Become a Seller. You’ll need government ID, business info, and bank details for payouts.
Is there a fee for selling?
NOVA charges a transaction and service fee on each completed sale. Green Seller certified accounts enjoy reduced platform fees on eligible products.
What is the Green Seller Partnership Program?
NOVA’s Green Seller Program recognizes eco-certified sellers with promo rates, special badges, and homepage features. Learn more here.
Sustainability & Green Seller
What makes a product eco-certified?
Eco-certified products are reviewed and verified for recognized environmental standards such as Energy Star, Green Choice PH, EPEAT, or equivalent. Sellers submit certifications for independent review.
Can buyers filter for green/eco products?
Yes, you can easily filter and search for Green Seller products or items with eco-badges throughout the marketplace.
Accounts, Security & Privacy
How do I reset my password?
Use the “Forgot Password” link on the login page, or contact support if you no longer have access to your registered email.
What does NOVA do to protect my data?
NOVA invests in strong encryption, secure payment processing, and adheres to Philippines Data Privacy Act guidelines. See our Privacy Policy for more.
Still have questions?
We're here to help! Reach out to the NOVA support team or visit our Help Center for more answers.
Contact Support